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Reservationist

As a Reservationist you will maximize hotel’s rooms, dining & activity revenue and guest satisfaction by receiving, handling and processing all enquiries.

If this position is of interest to you and you would like to be part of our team then please email your CV to .

Full Job Description

What the job involves

 

  • Answering reservation calls to make bedroom, dining & activity bookings. Answering email enquiries providing the highest standard of customer service at all times, you’ll
    also carry out correspondence quality checks and pre arrival calls
  • Ensuring telephone & reservation standards are fully met, consistently and efficiently
    • Contributing to the sales team’s targets to ensure sales forecasts are achieved,
    upselling the hotel bedrooms, our restaurant, variety of activities & events
    • Recording reservation information accurately; identifies and records into the computer correctly for statistical data purposes
    • Maintaining filing, trace, and communication systems, and follow-up procedures in line with guidelines
    • Understanding the rate structure and current promotions
    • Surpassing guest satisfaction (internal and external guests) by thoroughly understanding their needs, actively seeking guest feedback, and following up with relevant colleagues to ensure that all guest requests are delivered completely
    • Creating a positive hotel image in every interaction
    • Contributing to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
    • Conduct showrounds for events in the Event Managers absence
    • Manage bookings for ticketed events & small private dining events, producing professional Event Sheets to ensure both the customer and wider venue team have all relevant information to successfully run and deliver the event.
    • Provide event & sales administration support
    Communicate suitable sales opportunities with the Sales & Marketing Manager and
    Reservations/Revenue Manager.
    • Be an ambassador for Cromlix, ensuring that the company’s values are always upheld
    • Well organised and with an excellent attention to detail with accurate spelling and grammar.
    • Good understanding on the commercial/revenue-generating importance of well-planned and delivered events.

The kind of person we're looking for

• Enthusiastic, confident & warm
• Excellent organisational skills, attention to detail and the ability to prioritise
• A positive “can do” attitude to solving problems in a professional and courteous manner
• Have a love for delivering amazing customer service, be enthusiastic, personable and
enjoy working in a team environment.
• Strong IT skills – including word, Microsoft Excel and PMS Systems (training will be provided).
• Be a great team player

Benefits


• Competitive salary
• Gratuities paid month in your salary
• Free meals whilst on duty
• Internal career opportunities to develop
• Workplace Pension Scheme.
• Stays at other hotels who are affiliated with Cromlix via marketing consortia partnerships - note these offers are always at the particular hotel’s discretion and
availability at the time (and rates subject to change):
• Luxury Scotland hotels @ £75 per room per night
• Pride of Britain hotels @ £150 BB per room per night, and 25% off F&B
• SLH hotels at 50% off bedroom rates